Privacy Policy

Jean & Vio’s Guesthouse (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

We collect the following personal information when you:

• Submit a booking inquiry via our contact form
• Send us an email
• Call or message us

Information collected includes:

• Full name
• Email address
• Phone number
• Booking dates and preferences
• Any additional information you provide in your message

2. How We Use Your Information

We use your personal information only to:

• Respond to your booking inquiries
• Confirm and manage your reservation
• Communicate with you about your stay
• Provide customer service

We DO NOT:

• Use your information for marketing purposes
• Share, sell, or rent your information to third parties
• Store your information longer than necessary

3. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on:

• Consent: You provide information voluntarily via our contact form
• Legitimate Interest: Processing is necessary to respond to your inquiry and manage bookings

4. Data Storage and Security

• Information is stored securely on our hosting servers
• We retain booking inquiries for 12 months after your stay
• Unanswered inquiries are deleted after 6 months
• We implement reasonable security measures to protect your data

5. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to record-keeping requirements)
• Object to processing of your information
• Lodge a complaint with the Information Regulator

6. Third-Party Services

Our website uses:

• Hosting: Hosted in South Africa
• Email: Standard email services
• Analytics: Google Analytics (anonymized)

We do not use cookies for tracking or marketing purposes.

7. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect information from minors.

8. International Transfers

Your information is stored in South Africa and is not transferred internationally.

9. Changes to This Policy

We may update this policy from time to time. The “Last Updated” date at the top will reflect any changes.

10. Contact Us

For privacy-related questions or to exercise your rights:

Jean & Vio’s Guesthouse
Email: info@jvguesthouse.co.za
Phone: +27 66 178 05 31​

Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za