Terms and conditions

Welcome to Jean & Vio’s Guesthouse (“JV Guesthouse”, “we”, “us”, or “our”). By accessing or using this website, contacting us, or making a booking inquiry, you agree to the terms and conditions set out below. If you do not agree, please do not use this website.

1. Use of This Website

• This website is provided for general information and booking inquiries only.
• You agree to use the website lawfully and not in a way that may harm, disrupt, or misuse it.
• We may update or remove website content at any time without notice.

2. Booking Inquiries and Reservations

• Submitting a booking inquiry does not guarantee availability.
• A reservation is only confirmed once we provide written confirmation.
• All booking details must be accurate and complete.

3. Rates and Payments

• Rates are quoted in South African Rand (ZAR).
• Prices may change without prior notice until a booking is confirmed.
• Payment terms, deposits, and accepted payment methods will be communicated during booking.

4. Cancellations and Changes

• Cancellation and modification policies will be provided at the time of booking.
• Late cancellations or no-shows may result in a fee.

5. Guest Responsibilities

• Guests must comply with house rules communicated during their stay.
• Guests are responsible for any damage caused to property during their stay.
• Smoking is only permitted in designated areas.

6. Limitation of Liability

• We take reasonable steps to ensure guest safety and comfort.
• We are not liable for loss, theft, or damage to personal belongings.
• Use of the premises and facilities is at your own risk.

7. Intellectual Property

• All website content, including text and images, belongs to JV Guesthouse unless stated otherwise.
• Content may not be copied, reproduced, or used without written permission.

8. Privacy

Personal information is handled in accordance with our Privacy Policy and the Protection of Personal Information Act, 2013 (POPIA).

9. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to South African jurisdiction.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of the website indicates acceptance of any changes.

11. Contact Information

Jean & Vio’s Guesthouse
Email: info@jvguesthouse.co.za
Phone: +27 66 178 05 31